Services

Booking & Payment

Payment in Full by credit card books your session(s) online. In-person rebooking is available via credit card, cash, Venmo, or Zelle.

Cancellation & Rescheduling

Clients must cancel or reschedule at least 24 hours before the scheduled appointment. Rescheduling within 24 hours is considered a late cancellation and forfeits your session fee. Emergencies will be considered case-by-case.

Fragrance Policy

Please refrain from wearing perfumes or colognes to your session. I and some clients are sensitive to synthetic fragrances found in many hair and cosmetic products. Minimizing artificial fragrances helps me be at my best to serve you best and ensures fresh linens for all. Essential oils are fine.

No-Shows & Late Cancellations

Prepaid session fees are non-refundable for no-shows and late cancellations. If you cannot attend your session due to illness or emergency, please contact me directly at 201-895-2288.

Late Arrivals

If you arrive late, we will do our best to provide the full session length. However, minutes may be subtracted to accommodate the next scheduled client. Please call or text if you are running significantly late.

Refund Policy

Session fees and prepaid tips are non-refundable. If the therapist must cancel or reschedule due to illness or emergency, every effort will be made to reschedule at a mutually convenient time. If rescheduling is required due to the therapist’s illness or emergency and no mutually available time can be found, a full refund will be issued.

Force Majeure Clause

In the rare case of natural disasters, national emergencies, or other unavoidable disruptions, sessions may need to be rescheduled. If rescheduling is not possible due to prolonged circumstances, reasonable refund options may be considered.

Session Transfers

If a client is unable to receive a paid-for session due to a medical condition, they may transfer the session to a friend or family member. Recipients of session transfer must agree to our Terms & Conditions.

Expiration

All prepaid sessions and packages must be used within the stated expiration period. Sessions not used within this timeframe will be forfeited, with no refund or extension.

Privacy & Confidentiality

Your personal information will be kept private and confidential.

Scope of Practice

Massage therapy is a complementary wellness practice and does not replace formal medical treatment or diagnosis by a physician. Specific results are not guaranteed. Following a session, some clients may experience temporary fatigue, emotional release, or soreness. These responses are part of the body’s natural integration process and typically resolve within 24 to 48 hours, allowing the full benefits of the session to unfold.

Therapist Discretion & Treatment Refusal

The therapist reserves the right to refuse treatment if contraindicated due to medical conditions or concerns regarding the health, safety, or wellbeing of either the client or therapist.

Right to Refuse or Terminate Treatment

Quadrupedal Bodywork reserves the right to refuse or end treatment at our discretion. Full payment is still required, and no refund will be given in these cases, including but not limited to:

- Client is under the influence of alcohol or recreational drugs.

- Client has withheld or failed to provide relevant health information.

- Client is threatening, aggressive, violent, or poses a risk to the therapist.

- Client exhibits inappropriate actions, words, or behavior of a sexual nature.

Instances of sexual solicitation or harassment will result in immediate termination of the session and be reported to authorities to uphold the integrity of the massage therapy profession.